A spotlight on our Regional Customer Panels

Helping shape the services that matter most to you 

Listening to our customers isn’t just something we talk about it’s at the heart of everything we do. The way you experience our homes, our services and your communities truly matter, and your voice helps us make things better. 

One of the most important ways you can influence what we do is through our Regional Customer Panels, covering the South, South East and South West. These panels bring customers together to share their experiences, talk about what matters most in their communities, and help shape decisions across Abri. 

They’re all about connection, collaboration and making a real difference where you live.  

What are the Regional Customer Panels? 

Because our communities are so varied, we’ve created three regional panels - each one focusing on the unique needs, challenges and priorities in their area. 

Each panel: 

• Is chaired by an Abri customer, the chairs are: Ashley Christophers (south west), Mike Collis (south) and Joanna Smith (south east) 
• Includes customers from across the region 
• Brings lived experience of what it’s really like to be an Abri resident 

This local focus means the conversations and outcomes stay meaningful and relevant to your community. 

What do the panels do? 

The panels exist for a simple but powerful reason: to bring your voice directly into how we plan and deliver our services. 

Panel members explore the topics that matter most to customers in their area - whether it’s repairs, communication, neighbourhood priorities, local services or community needs. 

And importantly, your views drive real influence and change. 

The chairs of each Regional Panel also sit on Abri’s Customer Committee, which reports directly to our Board. This means the things customers say, ask and challenge feed straight into decision-making at the highest level.making at the highest level. 

Your voice becomes part of shaping Abri’s future. 

How do the panels work? 

Panels meet every three months, usually in person in: 

• Eastleigh – at our Collins House office 
• Yeovil – at our Alvington office 
• Bracknell – at our Western Peninsula office 

We know everyone’s lives, needs and abilities are different, so we offer digital options too, making sure every customer who wants to be involved can take part in a way that works for them. 

Between meetings, members can join workshops, events and project sessions too, giving more space for ideas, feedback and conversations that matter. 

We’re here to support you 

Getting involved should feel positive, comfortable and accessible for everyone. 
So we offer support to help you take part confidently: 

• Training and development 
• IT support 
• Accessible, inclusive venues 
• Support with travel costs 

We want to remove barriers so your voice can be heard. 

Representing your communities 

We want our panels to reflect the diversity, richness and individuality of the communities we serve, so we welcome customers of all ages, backgrounds, tenures, neighbourhoods and lived experiences. 

Every voice brings something valuable - and every voice deserves to be heard. 

Why your involvement matters 

Your feedback helps us improve services, challenge assumptions, and stay focused on the things that truly matter to the people who live in our homes. 

When you share your perspective, it creates real change. And when more customers get involved, our services grow stronger and more shaped by the people they exist for - you. 

Interested in joining a Regional Customer Panel? 

You can let us know you’re interested by filling out the form linked below. On the form, you can tell us which opportunities appeal to you and how much time you’d like to give. 

Complete this form to register your interest.

Want to know more? 

Visit the Resident Involvement page on our website to explore all the ways you can influence, shape and improve Abri services.