Become one of Abri’s key customer voices

By signing up and becoming one of our key voices, you’ll:

✔ Influence decisions that affect your home and community
✔ Gain new skills and confidence
✔ Meet like‑minded people
✔ Have a say on issues affecting your neighbourhood
✔ Boost your CV and open new opportunities

This is your chance to make your voice heard, while helping ensure Abri creates better homes and stronger communities.

What opportunities are available?

Regional Customer Panels

We currently have four Customer Panels, because we’re a large organisation covering a wide area and want to meet local community needs. We have a panel for London, South East, South West, and the South.

Each panel is led by a customer Chair, and all members are customers who bring their experience of living in an Abri home.

The panels provide a resident perspective on service delivery and planning, influencing the issues that matter most in their region.

“I am passionate about the community in which I live, and I want to improve it and make it safer for people. That’s why I’m part of the panel so I can make sure our voices are heard.”
SE Panel Member

Resident Scrutiny Group

Our Resident Scrutiny Group (RSG) supports us in doing this by reviewing our services and performance.
They make sure we’re doing everything we should be, which includes monitoring our performance and decision‑making process. They also use their findings to make recommendations for improvements and provide support where it’s needed. The group follows the progress of changes and improvements through regular follow‑up reviews.

Sounding Board

The Resident Scrutiny Group is supported by a Sounding Board. This is a group of volunteer customers who help with reviews and provide feedback on a more ad‑hoc basis

There’ll be even more opportunities to get involved as a Sounding Board member this year, as we launch a quarterly update newsletter and invite members to join project groups and observe RSG monthly meetings.

Community Funding Panel

The panel meets eight times a year, either in person or on Teams, for about 1-2 hours each time to review applications from local groups, charities and community projects.

Using clear criteria, panel members help decide how our community fund is spent, shaping which activities and projects get support. It’s a great way to gain experience, have your voice heard, and help bring positive projects to communities across Abri.

Complaints Panel

We work with our customers to put things right. Our Complaints Panel is made up of a group of customers and independent members of the community who help review stage 2 complaints.

Ready to have your say? Get involved today!

You can find out more on our website, or register your interest by completing this form.