Introducing our 2024/25 Inclusion and Belonging Report
The report highlights how we’re embedding inclusion into everyday decisions and services. From making communications easier to understand, to improving how we respond to anti-social behaviour (ASB), and strengthening the way we collect data, we’re working to create communities where everyone feels respected and supported.
What’s in the report?
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Accessible information: We’ve introduced easy-read documents for customers with learning disabilities, making key information clearer and simpler.
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Better ASB processes: We’ve made definitions clearer, improved response times, and given customers the choice of weekly or fortnightly updates on their case.
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Improved data collection: We’ve strengthened how we capture ethnicity and disability data for new Shared Owners, helping us understand and respond to customer needs more effectively.
Why it matters
Inclusion isn’t just a word - it’s about fairness, dignity, and making sure everyone feels seen and heard. This report shows the progress we’ve made and the priorities we’ll focus on next, including removing barriers for disabled customers and tackling inequalities in our communities.
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