Our new Corporate Strategy: built around what matters to you

This strategy focuses on today’s needs while planning for a better tomorrow, guided by what you’ve told us matters most. 

How did we get here?  

Last summer, we asked customers from Abri and Octavia to share their views to help shape our future plans as a combined organisation. We received 2,540 responses, with strong engagement from communities across all of our regions, thank you to those of you who shared your feedback. 

When consulting with you, the things you told us that were the most important to you were: 

Fast, reliable repairs  

Top of the list was getting repairs done quickly and properly. You want better response times, high-quality fixes, and clear communication throughout the process.  

Safe, connected communities  

Feeling safe at home is essential. You also value support for health and wellbeing, and opportunities to connect with others. Abri customers highlighted local issues like parking and waste, while Octavia customers focused more on community funding.  

Affordable living  

Keeping homes affordable - including energy bills and service charges - is a major concern for lots of you. Access to low-cost food also came through as a key priority. 

We’ve taken what you told us, and these things are now reflected in what we’re focused on over the next five years as part of our new corporate strategy.

What’s our focus for the next five years? 

Homes 

We’ll provide safe, affordable, sustainable and healthy homes that are designed for long-term value and which support people’s wellbeing, independence and aspirations.  

We'll work with you to create a new Home and Place standard, a minimum standard which exceeds compliance and reflects your experience, safety and environmental priorities. We aim for all our homes to meet this standard by 2031.

We're investing more than £450m (inclusive of grant funding) into our existing homes to improve quality, affordability, safety and efficiency, by 2031. And a further £161m on major regeneration projects. 

Services   

We'll provide reliable, responsive and empowering services that are delivered with empathy and respect.  

We'll enhance our regional operating model, ensuring we’re even more visible, accountable and better connected to you and your community, tailoring support to meet diverse needs and provide even better services.   

We'll work with you to define a level of service that aligns with our ideals and your expectations – consistently reliable, accessible and inclusive services, including repairs, maintenance and tenancy support, with clear benchmarked standards and timely responses.  

We'll identify and support community-based services that go beyond the home, improving independence, wellbeing and positive life outcomes, ensuring everyone feels welcome and safe and able to thrive in their community. 

Organisation  

We’ll be a values-led, purpose-driven organisation that sets the standard in good governance, financial resilience and social impact, trusted by customers and partners, attracting and nurturing talent. 

We'll earn and retain the trust of customers and partners through honesty, consistency and meaningful accountability; measuring and reporting on our performance with integrity, setting clear goals, and using evidence to improve our services.  

Want to find out more? 

You can read our new Corporate Strategy in full on our website by following this link. Prefer a printed copy? Call us on 0300 123 1567 and we’ll send one to you.