Thank you for sharing your views on our services

We'd like to thank you for sharing your views with us as part of our shared ownership focus groups. We really value you giving up your time.

The focus groups have told us about how the defects and snagging processes had gone for you when you moved to your new home, and ways communication could be improved between us, our managing agents, and the developers we work with. 

We'll take the recommendations from the focus groups, along with things shared ownership customers have told us through our customer feedback surveys, to our six project groups who are reviewing:

• Service charges
• Customer satisfaction
• Defects
• Estates and grounds maintenance
• Customer journey
• Regulatory impacts

We'll keep you updated on our next steps in developing our shared ownership customer journey.