We’re pleased to publish our 2024-2025 Customer Annual Report

Developing this year’s report 

Our customer panel said: “We worked with Abri to create a report that we think covers what customers want to hear, and is centred on how Abri is performing and has done to support customers this year.  

“We felt the report should focus on what has been achieved this year, how the business allocates financial spend in our homes and communities, as well as how customer feedback has been adopted and has made positive change, and more about opportunities to shape services through Abri’s resident involvement offer.”  

“We recognise that people will like a report in different formats, so we wanted to see a report that leans in on what matters most. We hope you enjoy reading this year’s highlights and finding out more about ways you can get involved with shaping Abri’s services through its different customer involvement panels.”  

We’d like to thank our customer panel for shaping this year’s report. Panel members included Jeanette, a shared owner from Southampton, Lorraine, a rental customer from Fordingbridge, Shanie, a rental customer from Portsmouth, John, an independent member from Lymington, and Sarah, an independent member from Brockenhurst. The report was also supported by our Regional Customer Panel Chairs and Resident Scrutiny Group. 

Our priorities in 2024-25 

This year, our priorities have been focused on delivering excellent services, building strong local relationships, and supporting sustainable communities. We’ve continued to invest in your neighbourhoods as well as making improvements to the services you receive, based on what matters most to you. 

The report includes: