Check out the energy support available to you

As your landlord, we’re here to support you, and want you to be clued up on all of the resources we have, that might be able to help during this challenging time. You can find these by visiting our Cost of Living Hub.  

We’d also like to take this opportunity to share with you the energy support for households, published as part of the Government’s damp and mould guidance. 

Below you’ll find links to financial support for tenants and support to improve the energy efficiency of your home, making them easier to heat. Some of the schemes mentioned may also be applicable to owner occupiers. 

Warm Home Discount Scheme: a one-off discount on electricity bills. The scheme reopened for October 2023. 

Winter Fuel Payment: people born before 26 September 1956 may get between £250 and £600 to help pay their heating bills. Running for winter 2023 and 2024. This is in addition to any other cost of living payments. 

Cold Weather Payment: support for individuals receiving certain benefits or Support for Mortgage Interest (SMI). A payment will be received if the average temperature in the household’s area is recorded as, or forecast to be, zero degrees Celsius or below over 7 consecutive days. Households will receive a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March. 

Citizens Advice: this organisation can help households with income maximisation, applying for energy grants, and help people to understand their energy bills or manage finances or fuel debt. This page provides an overview. 

Age UK Warm Home Programme: the programme helps in 3 key ways: 

Mencap: guidance for people with a learning disability and their families and carers on how to get help with food, energy and fuel costs. 

Help with energy bills (Shelter England): this article outlines the various sources of financial support available and who can access these funds. 

Money Helper: provides advice on how to save on gas and electricity and what help is available to households who are concerned about paying their bills or missing a payment. 

Find your local council: councils run local funding schemes if tenants are struggling to ask for help. Schemes in place often include ‘welfare assistance’ and ‘Household Support Funds’. 

NEA’s multi-lingual advice leaflets