Make kindness king in 2024

Be kind to yourself

If you’re struggling with your post-Christmas finances and need some extra support, don’t suffer in silence. Our Tenancy Support Services are here to help you.

We offer a range of services and can support you with things like maximising your budget and helping you with benefit claims. We can also help new customers with advice to set up in a new home, register with schools, doctors and dentists and to help to access white goods and furniture.

Get in touch if you’d like to be referred into the service, or visit our cost of living hub for more support information. 

Maybe you have a ‘new year, new me’ goal, such as getting back into work, or being more involved in the community you live in?

Did you know that our Employment Services can help you into employment or a better job, support you to take the next step on your career ladder, or find training to help build your skills and confidence? We hold regular job clubs and run employment and opportunity hubs too. Details of the hubs and what the team can support with is on My Abri, under support, employment support and training. 

You can also contact the team to find out more by emailing ESDepartment@abri.co.uk or calling 0300 123 1567.

Our Community Investment team works with you, our customers, and those in our communities to create projects that improve lives.

Our Community Fund supports organisations and projects with up to £3,000 within our communities. So, if you know of an organisation or project that could use some additional funding to help support our customers and communities, please ask them to apply.

Or maybe you have a suggestion for a new project in your community? If so get in touch to find out more and chat through your idea. Email ciadmin@abri.co.uk or call 0300 123 1567.

Be kind to your neighbours

We believe every customer has the right to enjoy living in their neighbourhood and in their home in peace and comfort. This means you, and all our customers, must show consideration, think of others and be a good neighbour. Being a good neighbour means being reasonable and tolerant of different people’s cultures and lifestyles, and considering how your own behaviour affects others around you.

Read and sign up to our Good Neighbourhood Charter.

Be kind to Abri colleagues and contractors

All Abri colleagues and our contractors have a right to feel safe when carrying out their work. Over the past year, we’ve seen a rise in reports of both verbal and physical abuse towards our colleagues, which is not acceptable.

There may be times when you don’t agree with decisions we make, and that’s ok. What’s not ok is giving our colleagues abuse, whether that be physical or verbal. If you disagree with something and would like to make a complaint, please report this to us using our usual contact methods.

We have a zero-tolerance approach to abuse towards our staff and ignoring this could put your tenancy at risk. Remember we’re here to help, not to be abused.

Though this only applies to some of our customers, this small group can have a big impact on our teams, so please be mindful of your words and actions. 

And we’ll also be kind to you.

Whether you’re talking to us on the phone, over social media, or face to face in your home, you should always expect the same level of service and respect from us. And if you don’t get that, let us know so we can put it right.

Our Customer Charter sets out the standard you can expect from us, including:

• Working in partnership with our customers to make sure we make the right investments in our communities
• Treating all our customers fairly, valuing diversity in our communities
• Making sure our customers can easily tell us what they think

You can check out our Customer Charter here. 

We look forward to continuing to be your landlord and wish you all a happy, healthy start to 2024.